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Evidence Guide: SHBXIND002 - Communicate as part of a salon team

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SHBXIND002 - Communicate as part of a salon team

What evidence can you provide to prove your understanding of each of the following citeria?

Communicate with team members.

  1. Communicate effectively with team members considering cultural and other differences.
  2. Use questioning to check understanding and seek clarification to prevent misunderstandings.
  3. Display respect to team members and adherence to workplace expectations.
  4. Maintain open communication with team members to ensure transfer of information.
  5. Share information and ideas with team to enhance work outcomes.
Communicate effectively with team members considering cultural and other differences.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use questioning to check understanding and seek clarification to prevent misunderstandings.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Display respect to team members and adherence to workplace expectations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain open communication with team members to ensure transfer of information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Share information and ideas with team to enhance work outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Actively participate in teams.

  1. Identify individual responsibilities for contributing to the achievement of team goals.
  2. Carry out tasks and responsibilities to achieve workplace goals and organisational expectations.
  3. Work cooperatively with team members to maximise efficiency and quality of daily work outcomes.
  4. Seek, acknowledge and act upon constructive feedback from others.
  5. Participate in team problem-solving to improve outcomes.
  6. Interact with team members to foster a positive team and work environment reflective of the organisational culture.
Identify individual responsibilities for contributing to the achievement of team goals.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out tasks and responsibilities to achieve workplace goals and organisational expectations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work cooperatively with team members to maximise efficiency and quality of daily work outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek, acknowledge and act upon constructive feedback from others.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in team problem-solving to improve outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interact with team members to foster a positive team and work environment reflective of the organisational culture.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Communicate with team members.

1.1.Communicate effectively with team members considering cultural and other differences.

1.2.Use questioning to check understanding and seek clarification to prevent misunderstandings.

1.3.Display respect to team members and adherence to workplace expectations.

1.4.Maintain open communication with team members to ensure transfer of information.

1.5.Share information and ideas with team to enhance work outcomes.

2. Actively participate in teams.

2.1.Identify individual responsibilities for contributing to the achievement of team goals.

2.2.Carry out tasks and responsibilities to achieve workplace goals and organisational expectations.

2.3.Work cooperatively with team members to maximise efficiency and quality of daily work outcomes.

2.4.Seek, acknowledge and act upon constructive feedback from others.

2.5.Participate in team problem-solving to improve outcomes.

2.6.Interact with team members to foster a positive team and work environment reflective of the organisational culture.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Communicate with team members.

1.1.Communicate effectively with team members considering cultural and other differences.

1.2.Use questioning to check understanding and seek clarification to prevent misunderstandings.

1.3.Display respect to team members and adherence to workplace expectations.

1.4.Maintain open communication with team members to ensure transfer of information.

1.5.Share information and ideas with team to enhance work outcomes.

2. Actively participate in teams.

2.1.Identify individual responsibilities for contributing to the achievement of team goals.

2.2.Carry out tasks and responsibilities to achieve workplace goals and organisational expectations.

2.3.Work cooperatively with team members to maximise efficiency and quality of daily work outcomes.

2.4.Seek, acknowledge and act upon constructive feedback from others.

2.5.Participate in team problem-solving to improve outcomes.

2.6.Interact with team members to foster a positive team and work environment reflective of the organisational culture.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

effectively communicate with team members and contribute to team outcomes while participating in at least three day-to-day sales and services activities

participate in one team meeting to discuss a sales and service problem and actively contribute towards a resolution.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

conventions and use of a range of communication methods:

verbal communication

non-verbal communication

communication techniques and use in a team context:

open and closed questioning

paraphrasing

effective listening

voice tonality and volume

effective communication techniques with team members of diverse backgrounds:

cultural diversity

special needs

team work principles and the role of teamwork in the achievement of workplace goals

role of feedback in the achievement of team goals

problem-solving strategies for use in the achievement of team goals

techniques for supporting team members in the achievement of required workplace outcomes

standards expected of personal services industry employees in relation to team work:

attitudes

ethics.